Cancellation & Refund Policy

1. Cancellation Terms

Cancel free of charge up to 1 hour before the trip time and the full payment is refunded.

Cancellations made less than 1 hour before the trip time are refunded 50% of the payment.

No refund is given if the passenger does not show up (no-show).

If your flight is delayed, the driver waits and no extra fee is charged.

2. How to Cancel

You can cancel from “My bookings” in your account, via the link in your confirmation email, by phone (+905537024444) or by email (info@tristgo.com). The cancellation time is when your notice reaches us.

3. Refund Process

Refunds are made to the card/payment method used; we pass the refund to the payment institution within 14 days at the latest after the cancellation is accepted. How soon the amount shows on your statement depends on your bank.

4. Statutory Withdrawal

There is no statutory right of withdrawal for passenger transport performed at a specific date and time (see the Distance Sales Agreement). The cancellation terms above are a contractual right offered by the seller.